Case Study One: Email Overload
Email Overload:
Managing Information for a Mining Contractor
The Challenge:
Charged with finding the proverbial needle in a hay stack, Docwize needed to process 150 .pst files filled with emails. This would take a team of search specialists ages to do manually…
The Response:
Docwize was configured in a way that facilitated the rapid processing of both the .pst files and other accompanying hardcopy documents. Rendered in a user-friendly format, our client could access any snippet of data or even the metadata (like who was copied into each email).
Once processing was complete:
- All duplicate files were removed
- Relevant Outlook folders, reference numbers and keywords were mapped to case folders
- Both pdf and tiff email attachments were rendered searchable (together with the email content).
- Information housed in Data Books was made available to the legal team
The Result:
Fast forward to one week after the client approached Docwize… By now, the legal team and technical experts had access to most of the vital data that they required.
By drawing on the functionality available in Docwize, the client was able to:
- Search for specific documents
- View emails by folder
- Tag documents in terms of issues
- Capture notes
- Annotate documents
- View all documents in a chronological order
Approaching Docwize resulted in the client being empowered to settle the case favourably. By equipping the team with tools that enable the review of both large chunks
